Refunds may be issued under the following circumstances:

– Subscription Cancellations: If you cancel your subscription within the first 14 days of purchase, you are eligible for a full refund. After this period, no refunds will be issued for subscription fees already paid.

– Service Failures: If you encounter significant issues with our service that we are unable to resolve, you may request a refund. Please provide details of the issue for evaluation.

– Double Charges: If you are inadvertently charged multiple times for the same service, you are eligible for a full refund for the duplicate charges.

The following services are non-refundable:

– Individual date planning sessions or consultations that have already been completed.

– Any promotional or discounted services, unless explicitly stated otherwise at the time of purchase.

To request a refund, please follow these steps:

1. Contact Customer Support: Email us at info@planadate.net with the subject line “Refund Request.”
2. Provide Information: Include your name, account details, the service you are requesting a refund for, and the reason for the request.
3. Await Response: Our customer support team will review your request and respond within 5-7 business days.

Once approved, refunds will be processed to your original payment method within 5-10 business days. Please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after any modifications indicates your acceptance of the revised policy.

If you have any questions or concerns regarding our refund policy, please reach out to us at: info@planadate.net